![]() We were told it was not a hot tub, but a bubbling water feature unless we paid $44 a day to turn on the heat in the hot tub and pool. Each house has a beautiful pool and what we thought was a hot tub. The vertical blinds were broken and would not close. One kitchen cabinet had a broken hinge, as did one of the dressers in one bedroom. There is a large sectional in the living area and the entire back was broken on one side, the springs were broken on the other side and the back cushion was ripped. When we walked into the home, the entire floor was sticky and there was melted chocolate on the hall carpeting and in one bedroom. We had no kitchen towels or dish clothes and had to call to request them. (You can get an extra set of towels for $5.00.) I was told this was why they had a washer. So, if you have 9 people or 10 like the house advertises, you will have to use the same towel to shower and use at the pool. They give you 3 sets of towels for each bathroom. Also, if you plan to cook as we did, there were also very limited other kitchen supplies. ![]() We found that the house, though made to house 10 people, didn't have enough pots or pans to cook for 2. it is also set to go no lower than 72 degrees. We called the management and they sent someone out who told us that all of the AC is controlled by the main computer and no one turned ours on. ![]() When we arrived the house was 80 degrees. We arrived late due to a delay in getting our rental car. Our stay here was full of issues and disappointments from the arrival. We just spent a week with our family at this resort. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Everest University - South Orlando, FL.Hotels near Academy of Career Training Inc. ![]() Orlando Sanford International Airport Hotels. ![]()
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